Main Street Medical Group

Welcome to Main Street Medical Group. We are truly grateful that you have chosen our practice to seek your healthcare needs. Our goal is to provide you with the highest quality of medical care in combination with exceptional customer service. We hope that each experience you have with our office meets and exceeds all of your expectations. We view our relationship with our patients as a partnership requiring active participation from both sides. It is vital that you participate in your healthcare choices and treatments.

About our Practice

The physicians at Main Street Medical Group include family medicine physicians, an internal medicine physician and a podiatrist. They diagnose and treat surgical and nonsurgical illnesses at all stages of life. This includes:

Adult Care Elderly Care Gynecology Internal Medicine

Office Surgery Preventive Medicine Pediatrics Colonoscopies

The primary care physician compiles and studies your medical history, and works to establish a caring and continuing relationship to help you manage and maintain your health.

The Physicians at this family practice location utilize the services of Hospitalists should you become hospitalized at Memorial Hospital of South Bend. For more information, click here. For more information on Pediatric Hospitalists, click here. Please ask your Physician if you have any questions about the Hospitalist service.

For your convenience, our services include: lab services, EKG, x-ray, Ultrasound, mammography, CT scan, and MRI. We also have a large orthopedic physical therapy facility on site, as well as a formal weight loss program--including dieticians and an exercise physiologist.

Laboratory Hours

For your convenience, the Laboratory hours at the Main Street Medical Group location are 7:00 a.m. - 11:00 p.m., 7 days a week.

Memorial Hospital and Memorial Medical Group have pioneered a health care initiative, unlike any other in the area, offering the most effective, convenient and low-cost medical option for minor health emergencies in Michiana. Med-Point24 at Main Street opened in Granger July 2010, and is the only 24-hour urgent care facility in northern Indiana.

Emergency & After Hours

For medical problems after regular office hours, please call your physician’s regular office number and you will be forwarded to the appropriate answering service. If it is a true emergency, call 911 or proceed to an emergency room where the physician on duty will begin treatment and notify us.

MSMG Practice Frequently Asked Questions

The following is information on the "nuts and bolts" of certain aspects of how we run our practice. We hope this information is helpful to you and certainly if you have any questions, just ask!!

To Prepare For Your Visit

1. Try to arrive at least 5-10 minutes before your appointment time to allow for check-in processing
2. Be sure to bring your driver's license/photo identification card and insurance card with you to your appointment
3. Be prepared to pay your co-pay at the time of service, cash, check, or credit card. If you do not have health insurance, we ask that you pay for your visit at the time of service.
4. Know what meds you are taking? ideally bring them with you so there's no confusion. This would include over-the-counter meds as well (even herbals or vitamins)
5. If you have records or documents that you would like your doctor to review, or if there are forms that need to be filled out, be sure to give them to the nurse before the doctor comes in the room.

Test Results

It is not uncommon for your physician to order a test. This may include blood or urine tests, x-rays, mammograms, MRI's, etc. An old saying regarding test results has been "no news is good news", meaning if you don't hear from us, everything must be ok. But this is truly an old saying, and potentially dangerous. We feel that it is important for all patients to know the results of every test that is run, after all, it is your health that we are both responsible for. In addition, making sure that you know your results provides an extra safe-guard against the results not being reported. While we do have a test-result tracking system in place to insure that we get all results in a timely manner, it is still possible for a result to not make it across your doctor's desk. If the result is abnormal, but not reported (meaning your doctor hasn't received the result), and you assume that "no news is good news", it could be a disastrous situation.

Generally, if there is an abnormal result to one of your tests, you will receive a phone call from someone in our office, explaining the results and what steps need to be taken in the future. Sometimes you may be asked to schedule an appointment with the doctor to have a more in depth discussion about your medical problems and decide which options about further testing or treatment will best meet your needs. Obviously these phone calls are very important, so it is essential that you let us know if your phone number changes or what is the best way to reach you. If we attempt to reach you 3 times unsuccessfully and still don't hear back from you, we will send a post-card in the mail asking you to contact our office.

Refill Requests

The best time to have your medications refilled is at your regularly scheduled follow up visits. That way, you and your doctor can be sure that your refills are done appropriately and in a timely fashion. However, many times, your medication supply may not last until your next appointment. If this is the case, there a couple of options for requesting a refill.

1. Contact your pharmacy. Almost all local pharmacies are able to fax a refill request directly to our office.
2. Call our office at 574-647-1500. When you call, the voice prompts should direct you to press "1" for the refill line. It is important to provide all information asked, including patient's name, date of birth, phone number, name (and spelling) of medication, the dosage, and the number of times per day you take the medication. If you are requesting a 90 day supply of your medication, it is important to include that in your request.

Our clinic policy is to have all refill requests honored within 24 hours. Please be sure to make your request in a timely fashion so that you do not run out of your medications. Also, keep in mind, regular office visits and monitoring are important aspects of prescribing medications. If you have not been in to see doctor in the time frame indicated at your last office visit, it may not be safe to continue prescribing your medicine. As a result, your refills may be limited or denied.

What is HIPAA?

HIPAA (Health Information Privacy and Accountability Act) is a federally mandated patient privacy law that states we are not allowed to discuss any of your medical care with anyone but you. If you would like us to be able to speak to friends or family members about your health care, you will need to fill out a form (included with the packet) indicating your permission to do so. You may indicate on the form that you only want us to discuss only certain parts of your care with your friends/family members. This form must be filled out each year, according to the law. If a year has passed, we will need to treat your situation as if we have no form on file. If you choose not to fill out the form, we will not be able to talk to your children, spouses, parents, etc... even if they state they are calling on your behalf. This can be sometimes frustrating, but this law was put into effect to protect your privacy.

Late/no show policy

We understand that your time is very valuable. As a result, we do our best to stay on schedule during our clinic day. As such, we ask that you make every effort to arrive on time for your appointment. Most appointment slots are scheduled for 15 minutes, so if you arrive after your appointment slot is over, you may be asked to reschedule.

Also, if you know that you will not be able to make it to your appointment, please call ahead to let us know as soon as possible. Failure to do so means that your appointment slot will go unfilled. This means that other patients who are also waiting for an appointment are not able to use your appointment slot. Having 3 "no shows" within a calendar year may result in your termination from our clinic.

Medication management

Sometimes, patients need to take multiple medications. This can be very confusing. We ask that as a part of your partnership with your physician, you keep us well informed about which medications you are taking. This includes any medications that may be prescribed by other specialists, dentists, or over the counter medicines that you may be taking. We prefer you to bring in all of your medication bottles to each visit. This allows us to be certain that our records are accurate that you are not taking a dangerous combination of medications. Being confident about the medications you are taking will help your doctor's visit go more smoothly, so that you can spend more time talking with your doctor about your medical concerns, instead of which medications you should be taking. We understand that managing your medicines can be time consuming, and we greatly appreciate your efforts to keep things in order.

If the Doctor is running late

Please keep in mind that we schedule our office visits for 15 minutes each, unless otherwise indicated (i.e. full physicals or preventive exams). While we will make our best efforts to address all questions during your office visit, we ask that you respect our other patients' time by being mindful of this time constraint.

We understand that sometimes you may have multiple concerns to discuss with the doctor. We certainly want to be able to address all of your concerns, so, if you know that you have a lot of things to discuss, please let us know ahead of time so that we can schedule extra time in the day for you. In the event that extra time is not possible, we may ask you to choose the most important problems and schedule a second appointment to cover your remaining concerns. We don't want you to feel like we are rushing through the appointment. It is important to evaluate each problem thoroughly, but this takes time. So please avoid the temptation of "coming in once a year and saving everything up for one visit" by keeping in mind that there is a time constraint to the visit.

Asking us to evaluate a second family member at the time of your appointment is also a frequent temptation, but often puts us behind. Again, it is important to fully evaluate each medical concern, so we don't want to rush through anything. If you have a second family member who you would like to be seen on the same day of another existing appointment, please call and let us know so that we can figure out how to best accommodate this request.

Sometimes, the doctor is called to see patients unexpectedly or may need to consult with specialists, surgeons, or the emergency room during your office visit time. These events are unpredictable, but very important in managing the health of all of our patients. We apologize for any inconvenience that this may cause in your schedule and appreciate your understanding when this occurs. We will still address your concerns thoroughly when this occurs, your time with the doctor will not be shortened as a result of these unexpected events.